pvqjxz is owned and operated by Beijing Kaka Shulian Technology Co., Ltd.. Business address: C939, No. 78 Jitong East Road, Fengtai District, Beijing, China.

Processing usually takes 2–4 business days after payment confirmation; holidays, promotions, or unusually high volume may extend it to 5.

Standard shipping to supported U.S. destinations generally takes an estimated 10–15 business days after dispatch.

Available methods and calculated charges appear at checkout before payment.

Our facilities or designated fulfillment partners ship according to stock, product location, and destination. Origin may differ from the registered address.

Available tracking normally follows dispatch by email or the applicable tracking method.

For prolonged tracking inactivity, apparent loss, or a delivered parcel still missing after reasonable checks, email service@pvqjxz.com with the order number.

30 calendar days after confirmed delivery.

Email the order number, item, reason, and relevant photos/videos. Send nothing to the registered address unless support instructs you.

Customers generally pay for preference returns. Product or fulfillment faults involving damage, defects, wrong/incomplete items, or material misdescription receive an appropriate solution without additional error-related customer costs.

Approved refunds generally take 5–10 business days after return receipt and inspection, using the original payment method.

Request promptly before fulfillment. Later cancellation is not guaranteed. Successful pre-fulfillment cancellations have no fee.

Send the order number and relevant photos/videos. Review determines a reasonable replacement, refund, or return solution.

service@pvqjxz.com.